About Medication Prompts

As part of our meals on wheels service or Pop-in Visit service, we can remind you to take your medication at the right time.

For example:

  • “Have you remembered to take your medication today?”
  • “Hello, I have your lunch here – make sure you remember to take your medication today”
  • “It’s 12 o’clock, have you remembered to take your medication yet?”

If you already use our Meals, or Pop-in Visit services, medication prompts can be added free of charge.

If you are not in when we visit

If you are not at home and we cannot contact you, we will contact your family, neighbours to make sure you are okay.

How to get started

To request a Medication Prompt for yourself or a loved one, please ask your health or social care professional to refer you. We need to know you have capacity to manage this, so we need a referral from a professional via email: info@hils-uk.org.

How to request Medication Prompts for a client

Email info@hils-uk.org to confirm that you would like HILS to provide this service and that the client has capacity to manage their own medication.

Download our Guidance Sheet for referrers for Frequently Asked Questions and to find out more.

Please make sure you read what we CAN and CANNOT offer below before requesting Medication Prompts.

How we can prompt someone to take their medication:

  • Remind them that they usually take their medication at that time
  • Pass medication to the client
  • Open boxes and bottles
  • Fetch medicines from another room
  • Offer a glass of water with tablets
  • Shake liquid medication bottles
  • Let the client decide to take it later
  • Let the client decide not to take it
  • Encourage the client to speak to their GP or pharmacist about concerns
  • Keep a record confirming we have given the prompt

What we can’t do as part of Medication Prompt

  • Pour out liquid medication
  • Pop tablets out of foil or plastic, or cut up tablets
  • Physically handle tablets or medicines
  • Select the medicine for the client – they must name it
  • Administer medication in any way
  • Advise which medication to take
  • Explain the dosage
  • Apply creams or give injections
  • Complete a MAR sheet (Medication Administration Record)