What did you use to do?
I worked for the previous meals on wheels service provider in the same role.
When did you start working for HILS?
Since October 2022 when the service moved across from the councils previous provider. I have been in the meals on wheels industry for over 19 years.
What does your job entail?
All administrative duties such as answering client enquiries over the phone or email, adding new clients to the system, menu inputs etc. Everything really to help towards the smooth running of the service.
Why do you enjoy working for HILS?
I enjoy talking to all our clients and helping them where needed. I also enjoy working with our Community Team Members and making sure that they are ready for the day ahead.
What is your favourite thing about HILS?
Client interaction over the phone is my favourite thing about working at HILS. Knowing that I am helping to make a real difference to our clients lives every day makes me happy.