In 2007, Hertfordshire County Council supported the establishment of Hertfordshire Community Meals (HCM) as an independent, not-for-profit, organisation to deliver meals on wheels across the county.
Our approach and ethos
We are a charitable social enterprise. This means that we trade to do good and support people, as well as reinvesting any surplus into helping our clients. We have contracts with Hertfordshire County Council, West Sussex County Council, and Hampshire County Council to deliver meals on wheels on their behalf. We also receive some money from other organisations. We always try to do more every year so that we remain good value for taxpayers.
As we believe in paying people a fair wage, all of our staff are paid at least the Living Wage Foundation’s Living Wage. We only use paid staff to deliver our meals, with volunteers providing vital support to deliver our other services. We are committed to keeping the gender pay gap small, you can view our Gender Pay Gap Report here.
We also believe in helping people back into work. We employ people who have faced barriers to working for a wide range of reasons and we have helped them to thrive in the workplace with training and support.
Our values are at the heart of everything we do and who we are as an organisation. Our values guide the behaviour of every HILS team member and volunteer.
We are caring and compassionate
We act with integrity
We go above and beyond
Annual Impact Report
We make a real difference to people’s lives. We enable independence and improve health and wellbeing. We give support and peace of mind to our thousands of clients, their families and their friends.
We work with a number of partners to support our clients.
Our partners are a variety of community, public, and private sector organisations, all working towards the same goal: to improve the lives of older and disabled people.
We’re proud of what we achieve together. If you think that your organisation would like to partner with HILS on a project, to raise awareness, or to fundraise, please get in touch by emailing firstname.lastname@example.org or check out our Corporate Sponsorship page
apetito is the country’s leading provider of food for care homes, hospitals, and meals on wheels services. By concentrating on this market, apetito focus on meeting the nutritional needs of older and vulnerable people. We have worked with apetito for many years. They continue to impress us with their dedication, innovation, and the quality of their award-winning food. To find out more about apetito’s food, see here.
Hertfordshire County Council
As the county’s meals on wheels provider, we work closely with Hertfordshire County Council’s Adult Care Services and Public Health. We support social workers and other frontline staff and we work with commissioners to develop new services. We also work with Hertfordshire Fire and Rescue Service and Trading Standards to ensure our clients remain safe.
West Sussex County Council
HILS provides meals on wheels on behalf of West Sussex County Council. We work closely with frontline staff from the Social Care and Health department and service commissioners.
Hampshire County Council
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Social Business Trust
The Social Business Trust (SBT) is a charity established to help grow social enterprises. They link organisations like HILS with established corporate partners. SBT has connected us with experts in the field and provided invaluable knowledge and expertise, making it possible for us to reach more people with the support of corporate volunteers.
University of Hertfordshire
HILS participates in research with the University of Hertfordshire’s Centre for Research in Public Health and Community Care. We also host students for work placements.
HILS is part of the Hertswise partnership of local charities and social enterprises offering community dementia support throughout Hertfordshire. Hertswise is an innovative service designed to support people living with dementia, low level memory loss or mild cognitive impairment as well as their loved ones and carers.
Hertfordshire Community NHS Trust
Hertfordshire Community NHS Trust (HCT) provides a wide range of community health services. HILS works with HCT to support people to stay living independently at home for longer. HILS also provides a Nutrition and Dietetics support service in the west of Hertfordshire in partnership with HCT.