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Private clients

We can supply meals for those not eligible for our subsidised main meal service 365 days a year.

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Meals on wheels for Private Clients – non council commissioned

So how does it work?

Complete a sign-up form

Choose your meals – as little or often as you’d like

Pay in advance of receiving your meals

Enjoy fresh, hot meals delivered to your home

Cancel or change your service at any time!

Areas we cover

Although most HILS services are commissioned by local councils, we also offer private meals services in the following areas:

These areas operate slightly differently from our council‑commissioned services, so please read the guidance below.

Menus

You can select main courses, desserts, and optional additional courses depending on your area

We offer a range of specialist meals to meet dietary, religious, or cultural requirements.

Please contact us for individual pricing and menu options.

Bedfordshire main menu All other areas main menu Tea & Breakfast menu

How to order

You can order meals by completing the correct online referral form for your area:

Who can refer?

  • Individuals
  • Families referring loved ones
  • Professionals referring clients

Prefer a printed form or need help completing it?
You can request a posted form or telephone support via our Contact Us form here.

*Please note, our Lunch Meals are delivered hot and ready to eat. HILS strongly recommend these are eaten at the time of delivery, and are NOT to be reheated for food safety reasons.

IMG_1456 client on own

Pricing

  • Hot meal & dessert: £11.99
  • Third course: £2.10 (not currently available in Bedfordshire)
  • Tea Pack: £4.60
  • Breakfast Pack : £3.70

Bedfordshire: includes a hot main meal with dessert, with optional Breakfast Pack and Tea Pack.

Southampton, Portsmouth & Dorset: includes a hot main meal with dessert, with optional soup as a third course, plus Tea Packs.

All our prices include delivery and a wellbeing check as standard. Clients in Bedfordshire can also request a free Medication Prompt as part of this check. Please click here for more information about Medication Prompts.

Breakfast and Tea Packs can only be delivered with a hot meal at lunchtime.

Community Team Members

Paying for your meals

We require payment ahead of receiving your meal for our private clients. The easiest way to do this is to pay online by heading to our pay my bill page and completing the online payment form.

Alternatively you can call our finance team on 0330 2000 103 who will guide you through making a payment over the phone.

Our service has always been more than just delivering a meal. We care about your wellbeing and are proud of how our service gives you and your loved ones peace of mind.

Wellbeing checks

No reply procedures

DBS-checked drivers